IESCO complaint: how to report a power problem

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How to complain to IESCO

1. Call 118 from any phone, or send an SMS to 8118. IESCO lists both on its website.
2. Keep your electricity bill nearby. It has your reference number and address, which make the complaint quicker.
3. Note the complaint number you are given, so you can follow up.

IESCO or an electrician?

• Call IESCO if the whole street or building has no power, a transformer or pole has a fault, wires are down outside, or the voltage is very low or high for everyone.
• Call an electrician if only your home, or part of it, has no power, a breaker keeps tripping, a switch or socket sparks, or the wiring smells hot.

Find electricians and UPS/solar specialists in our home services category, or send a free request.

Safety first

Never touch fallen wires or a wet electrical fitting. Keep children away and report fallen lines immediately. If someone is hurt or there is a fire, call 1122.

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